Kerry's Story, Break Relief Personal Support Worker

I joined Frantec on 1 July, and from day one “everyone’s very approachable.” Being able to call or ask in person when I’m unsure means I never feel judged for learning, which makes me a better carer.

Nine years in special educational needs taught me a great deal, including how to stay calm under pressure and adapt to each person, but my role here is about “enriching their day.” It starts with trust: entering a client’s home means entering their space, so I listen, read the cues and let them lead. Then I go “thinking outside the box,” joining local groups and linking with organisations like Mencap to open doors to experiences people might not have considered.

When we shared a thumbs-up across the room, I knew: “my work is done.” Moments like that, along with the applause and smiles at community sessions, are why I love this job. Frantec gives me the support and freedom to try new approaches, reflect on what works and keep learning. Feeling genuinely supported myself means I can help others feel the same.